FAQ
Question 1 : What Does Kensington Office Machines do?
Answer : Kensington Office Machines Sell, Service and Maintains Office Equipment including
PRINTERS, COPIERS, MULTIFUNCTIONS, PLOTTERS, PROJECTORS, SCANNERS, COMPUTERS, LAPTOPS, TYPEWRITERS, FOLDERS, TIME / DATE STAMPS,
SHREDDERS, MAINTENANCE PRODUCTS, TONERS and SUPPLIES
Question 2 : How Long has Kensington Office Machines been in business?
Answer : Kensington Office Machines has been in business for over thirty (30) years
Question 3 : Is Kensington Office Machines Authorized to sell and Service Office Equipment?
Answer : Kensington Office Machines is authorized to sale and Service equipment for major manufacturers
Question 4 : Do Kensington Office Machines offer Maintenance Contracts?
Answer : Yes, Kensington Office Machines offers maintenance contracts. Please email the details to [email protected]
Question 5 : What is the best address to drop off my equipment for repair?
Answer : 1738 Elton Road, Suite 310, Silver Spring, MD 20903
Question 6 : Do Kensington Office Machines still repairs and sells typewriters?
Answer : Kensington Office Machines stills works on typewriters and still sells ribbons (IBM Selectric II, III, Royal, Swintec, Olympia, Underwood etc)
Question 7 : Do you provide Onsite Services?
Answer : Yes, we do. Best In On-Site Services and Best IT Solution in the D.C Metro
Question 8 : Are your technicians certified?
Answer : Yes, our technicians are certified but not on all products
Question 9 : How comparable are your prices and charges?
Answer : Kensington Office Machines prices are very competitive
Question 10 : What if i do have issues with the technician or my product is defective?
Answer : Kensington Office Machines has the Best Customer Service and also the best conflict resolution service
Question 11 : Do you have Internship training?
Answer : Kensington Office Machines has one of the Best in Internship Training. Please [email protected] for details
Question 12 : Is Kensington Office Machines a Federal and Defense Contractor?
Answer : Yes, Kensington Office Machines holds Federal and Defense Contracts
Question 13 : How fast do you ship or do you ship same day?
Answer : Our delivery is fast and we ship same day based on Inventory status.
Question 14 : How safe is Kensington Office Machines location with regards to COVID-19?
Answer : Kensington Office Machines has established Risk Management Program that incorporates Business Continuity Plans for all our critical activities, risk assessments,
and crisis-management protocols. We have successfully worked to avoid disruptions caused by COVID-19 coronavirus, while maintaining CDC and local government guidelines.
